Rental Policy
- Party Time Events & Rentals LLC is a family owned and operated business.
- Office hours are typically 11a to 3p Monday, Tuesday, Thursday, and Friday. We are working outside these hours but there is not anyone in the office to answer the phones. Please expect a reply to your call or email within business 48hrs. *(Hours are likely to change from December thru February)
- An appointment is required for in-store visits because we are not staffed for walk-in customers.
- Rental requests are preferred at least 2 weeks before an event date. We understand that late orders sometimes can’t be avoided, and we do our best to fill them but it is not always possible.
- Orders should be placed online at PartyTimeRents.com. The online order prompts a systematic notification to let you know that your order has been submitted to us via email. This notification does not guarantee the rentals; the requests must be reviewed by our staff to ensure availability. We will respond by telephone or email with questions OR to let you know that an estimate or invoice has been sent to the email address you provide.
Payment of the deposit or invoice is the only way to ensure that rentals are reserved.
An online order request confirmation does not include charges such as delivery, tax, accessories, extended rental charges, after-hours pick up, delivery, etc… These charges will be reflected on the estimate / invoice.
- A 25% non-refundable deposit is reflected on most invoices. If there is not sufficient time to collect a deposit, then the invoice may be noted as due upon receipt. In either case payment is the only way to reserve the rentals and add them to our staging OR delivery schedules.
- Inflatables are an exception as they are weather dependent so, no deposit is required. Cash payment is required at delivery.
- Full payment for all rental items and services is due 14 days prior to delivery/customer pick-up.
Once an invoice has been paid in full it is possible for changes to be made, however no refunds will be issued.
- If payment in full is not received 14 days before the scheduled delivery/pickup date, the order can be considered cancelled, and the rentals may become unavailable. Any monies paid will serve as a cancellation fee.
- No refunds will be issued for cancellations that occur less than 14 days before the scheduled delivery/pickup date.
- Once rentals leave our facility, whether staged, picked up, or out for delivery, the total amount of the invoice remains due.
- Orders that include linens must be paid in full before the linens can be ordered and linens are not eligible for refund.
- Tent orders that are cancelled at any time or for any reason will not be refunded in full. 25% of the rental price will be retained as a cancellation fee.
If you have any questions, please feel free to reach out. Our goal is to have a wonderful work relationship with you because we appreciate your business!
Price –
Prices are for one event rental. If Party Time has approved and noted the arrangement on the invoice, special rates may be considered for longer rental periods. Your card # will be noted in our records and charged for an additional rental if the rentals are not returned or ready for pick up on the date reflected on the invoice.
Prices are subject to change without notice, please review each invoice carefully.
Delivery –
Delivery and fees will be determined by order and location of the event.
Party Time staff will set up and take down tents, dance floors, staging, and inflatables. Other rentals such as tables, chairs, dishes, canopies, linens are not typically set up by Party Time staff but, pre-arrangements can be made for our staff to set-up but the arrangement must be reflected on the invoice.
Party Time offers delivery within 20 feet of our tailgate. Rentals will be left neatly stacked and should be found in the same manner at pick up.
Special containers are provided for dishes, glassware, flatware, etc. The containers are considered part of the rental and must be treated as such. These rentals must be returned to the appropriate container before we return to pick up or before you return to Party Time.
Please have a pre-determined plan in place for delivery &/or set-up and note that Party Time Event & Rentals retains the right to make the final decision regarding the safety of the desired location. Our goal is to ensure that your event is a great success; this is why we strongly suggest that you are on-site to provide guidance for set-up.
Once the equipment is set up, our staff will not remain on site to move it to another location.
***Party Time reserves the right to refuse to deliver to any site that we determine to be unsafe for our staff or vehicles. If delivery is attempted the invoice remains due in full.
This information below must be provided for each delivery:
- Delivery address
- Billing Address
- Address where rentals will be used
- Is the delivery address a venue, vacation rental, business, your personal residence.
- Contact name and telephone number for the day of delivery
- Card number for incidentals
- Has the delivery/set up site been pre-determined and measured
- Is 4WD needed to get to the delivery site?
- Is the delivery site accessible so that a truck and trailer can get within 20ft of the drop off or set up location and be able to turn around?
- For inflatables, is there a dedicated circuit available (not shared with major appliance)
- For Dunk Tanks, is there a water hose and spicket within 50’ of the desired setup site?
Party Time Pick up –
All rental items must be returned to the area they were delivered and ready for pick up. This area must be within 20’ of a place that a truck and trailer can easily access.
The tables and chairs must be broken down, stacked and ready for pick up.
All china, silver, utensils, glassware, serving dishes, etc., should be rinsed free of food and drink debris and repacked in the same containers as they were delivered.
Linens should be dry and waste free to prevent mildew or staining.
All items should be returned wax free.
An additional charge will be invoiced for same day or after-hours pick up. These pickups must be pre-arranged, and the charge reflected on the invoice. Items not meeting these conditions are subject to additional fees. A debit/credit card number and billing address must be provided for incidentals.
Customer Pick up and Return-
Arrangements can be made for our customers to pick up and return rental(s) at our facility. This service is at no extra charge, outside of the rentals, unless assistance is needed.
Party time is not staffed to offer assistance with Customer Pick up orders. If party time assistance is needed, pre-arrangements must be made and an appointment must be scheduled. An additional charge will be reflected on the invoice as confirmation that pre-arrangements agreed upon.
Customer pickup requires customer return.
Items that do not qualify for Customer Pickup are tents, staging, dance floors, and inflatables.
Loss / Damage –
Responsibility for rentals remains with the customer from time of pick up or delivery to return. Please be sure rentals are secured when not in use and protected from the weather.
Replacement costs must be paid for missing or damaged items.
A damage/cleaning deposit is reflected on each invoice that includes dishes and the amount of any refund will be determined after the rentals have been returned and inspected.
A debit/credit card number and billing address must be provided for incidentals.
Please also read our Terms and Conditions.
Payment of the invoice signifies that the customer agrees to the policies listed above.
Revised 2025